Written by Robin Klein Countless times in my career, I have been told that I have a gift for giving people feedback — almost like it’s my own superpower. My intention here is not to brag. I don’t know how I first realized I had this gift, but I do…

Written by Kaylee Somerville “Things do not change; we change.” -Henry David Thoreau In organizations, energy and contribution can become blocked over time, leading to toxic behaviors and dynamics. To overcome this lack of engagement, organizations must invite employees’ feedback and employ genuine listening. …

By Ron May, Executive Consultant at Riverbank, with Kaylee Somerville, Project Manager at Riverbank We have little control over when or how a crisis occurs. However, we can control the choices we make to respond. I worked for over 30 years at DTE Energy, the largest utility serving Southeast Michigan…

Written by Rich Smalling, Executive Consultant at Riverbank How much is the rent for our office? That is one of the questions we pose to colleagues during orientation. Aside from management, most employees are blissfully unaware of the office rent, even though it’s a major expense for the business. To…

By Robin Klein Executive Consultant at Riverbank, former Senior Vice President at Root Inc., with Kaylee Somerville, Project Manager at Riverbank The authors would like to credit Root Inc. and Jim Haudan, author of the Art of Engagement, for inspiring this piece. As we venture into the return to work…

Interview with Rich Smalling, Executive Consultant at Riverbank by Kaylee Somerville, Project Manager at Riverbank. For 25 years, Rich led American Innovations (AI), a provider of solutions that help the oil and gas industry comply with regulations and operate safely. With a great team of engaged colleagues, Rich helped grow…

Ethan Kross remembers that at a young age, his father taught him to introspect when things went wrong. It became a valuable tool throughout his childhood and adolescence, helping him process challenges and rejection. It wasn’t until he began studying psychology that he learned about when introspection goes wrong. For…

Written by Chris White When you think about courage at work, what comes to mind? Maybe it is fire fighters going into a crumbling, burning building to rescue people. Or our armed services deployed overseas, facing the threat of injury or death every day. …

Written by Chris White Sometimes culture change can seem overwhelming. It is so big and complex that we can be feel paralyzed, unable to take the first step. But small steps can make a big difference. Here are three ways to contribute toward flourishing in the workplace today. Begin meetings on a good note. Before jumping…